Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit playz.bet. They help us provide you with a better gaming experience and ensure our crypto casino operates smoothly.

1.1 How Cookies Work

Cookies contain information that is transferred to your computer's hard drive. They help us:

• Remember your login status and preferences
• Provide personalized gaming experiences
• Analyze website performance and user behavior
• Ensure secure cryptocurrency transactions

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off.

Cookie Name	Purpose	Duration
session_id	Maintains your login session	Session
csrf_token	Security protection against attacks	Session
auth_token	User authentication	30 days

2.2 Performance Cookies

These cookies help us understand how visitors interact with our website.

Cookie Name	Purpose	Duration
_ga	Google Analytics - tracks visitors	2 years
_gid	Google Analytics - session tracking	24 hours
page_views	Counts page visits	30 days

2.3 Functional Cookies

These cookies enhance your experience by remembering your preferences.

Cookie Name	Purpose	Duration
language_pref	Remembers language selection	1 year
theme_mode	Dark/light theme preference	1 year
sound_settings	Audio preferences for games	6 months

2.4 Marketing Cookies

These cookies help us show you relevant promotions and track campaign effectiveness.

Cookie Name	Purpose	Duration
promo_seen	Tracks viewed promotions	30 days
referral_source	Tracks how you found us	90 days
bonus_eligible	Determines bonus eligibility	7 days

3. Gaming-Specific Cookies

3.1 Game State Cookies

These cookies enhance your gaming experience:

• game_history: Remembers your recent games and favorites
• bet_preferences: Saves your betting patterns and limits
• slot_settings: Maintains slot game preferences
• live_dealer_prefs: Remembers live casino table preferences

3.2 Cryptocurrency Cookies

For secure crypto transactions:

• wallet_prefs: Remembers preferred cryptocurrency
• withdrawal_history: Tracks recent withdrawal patterns
• deposit_method: Saves preferred deposit methods

4. Third-Party Cookies

4.1 Analytics Services

We use third-party analytics to improve our services:

• Google Analytics: Website usage statistics
• Hotjar: User behavior analysis
• Mixpanel: Gaming session analytics

4.2 Security Services

• Cloudflare: DDoS protection and security
• reCAPTCHA: Bot detection and prevention
• Fraud prevention: Transaction security monitoring

4.3 Customer Support

• Intercom: Live chat functionality
• Zendesk: Support ticket management

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Cookies and Site Permissions

5.2 Cookie Categories Control

• Essential Cookies: Cannot be disabled (required for site function)
• Performance Cookies: Can be disabled (affects analytics)
• Functional Cookies: Can be disabled (affects preferences)
• Marketing Cookies: Can be disabled (affects personalized content)

6. Cookie Security

6.1 Security Measures

We protect your cookie data with:

• Encryption: All sensitive cookies are encrypted
• Secure flags: Cookies transmitted only over HTTPS
• HttpOnly flags: Protection against script-based attacks
• SameSite policy: Prevention of cross-site request forgery

6.2 Data Minimization

• We only store necessary cookie data
• Cookies expire automatically when no longer needed
• No personal identification through cookies alone
• Regular cookie data cleanup and purging

7. Mobile Gaming Cookies

7.1 Mobile Browser Cookies

When playing on mobile devices, cookies work similarly to desktop browsers. We optimize cookie usage for:

• Faster game loading times
• Reduced data usage
• Better mobile gaming experience
• Secure crypto transactions on mobile

7.2 Progressive Web App (PWA)

Our PWA uses enhanced cookie management for:

• Offline gaming capabilities
• Faster app-like performance
• Seamless sync across devices

8. International Compliance

8.1 GDPR Compliance

For EU users, we ensure:

• Clear cookie consent mechanisms
• Right to withdraw consent
• Detailed cookie information disclosure
• Data minimization principles

8.2 Other Jurisdictions

• CCPA (California): Cookie disclosure and opt-out rights
• PIPEDA (Canada): Privacy protection compliance
• LGPD (Brazil): Personal data protection

9. Cookie Updates and Changes

9.1 Policy Updates

We may update this Cookie Policy to reflect:

• New gaming features and functionality
• Changes in privacy regulations
• Enhanced security measures
• New third-party integrations

9.2 Notification of Changes

• Email notifications for significant changes
• Website banner notifications
• Updated "Last modified" date
• Option to review and accept new terms

10. Troubleshooting Cookie Issues

10.1 Common Issues

If you experience problems, try:

• Login issues: Clear browser cache and cookies
• Game loading problems: Enable functional cookies
• Payment issues: Ensure security cookies are enabled
• Settings not saving: Check if functional cookies are allowed

10.2 Browser-Specific Issues

• Safari: Disable "Prevent cross-site tracking" for full functionality
• Firefox: Set Enhanced Tracking Protection to "Standard"
• Chrome: Ensure third-party cookies are allowed for playz.bet

11. Contact Us

For questions about our cookie usage:

• Email: cookies@playz.bet
• Privacy Team: privacy@playz.bet
• 24/7 Support: Available through our website
• Telegram: @playzbet_support